Everything you need to know about processing, dispatch, delivery and tracking your Salisha Global order.
We want receiving your order to feel as considered as choosing it.
Every Salisha Global order is prepared and packed with care before being handed to our delivery partner.
The information below explains our standard shipping process. Delivery times may vary depending on your location, product availability and circumstances outside our control.
Orders are processed after payment confirmation. We carefully review, prepare and pack each order before dispatch.
Standard processing generally takes approximately 1–3 business days. Processing times may be longer during launches, promotional periods, public holidays or periods of unusually high order volume.
Business days exclude Sundays and applicable public holidays.
Estimated delivery times begin after your order has been dispatched, not from the date the order was placed.
These timelines are estimates only. Actual delivery may depend on courier coverage, weather, regional restrictions and other operational conditions.
Applicable shipping charges are displayed during checkout before payment is completed.
Charges may vary depending on the delivery location, order value, parcel size, weight or any shipping promotion available at the time.
Where free shipping is offered, eligibility requirements will be displayed on the website or during checkout.
Once your order has been dispatched, available tracking information will be shared using the contact details provided with your order.
Tracking updates are provided by the delivery partner and may occasionally take some time to appear after dispatch.
View your accountPlease make sure your name, complete address, postal code and contact information are correct before submitting your order.
If you notice an error after ordering, contact us as soon as possible. We may be able to update the address before dispatch, but changes cannot be guaranteed once processing has begun.
Once an order has been dispatched, the delivery address may no longer be changeable.
Although we aim to have every order delivered within the estimated timeframe, occasional delays can occur.
If your tracking has not changed for an unusual period or your order appears significantly delayed, please contact our customer care team.
We take care when packing every shipment. If your order arrives damaged, defective or different from what you ordered, contact us promptly.
Please include your order number, a description of the issue and clear photographs of the product and packaging where relevant.
Contact customer careIf you have a shipping question that isn't covered here, contact our customer care team and include your order number where applicable.
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